Black & Abroad Journeys
Frequently Asked Questions
WHAT MAKES A BLACK & ABROAD JOURNEY DIFFERENT FROM ANOTHER TRAVEL COMPANY AND TOUR EXPERIENCE?
We have worked hard to craft unique, unforgettable journeys just for you. Since our inception, Black & Abroad has prided itself on tapping into the moments the world has to offer that aren’t your usual travel experiences. We’ve taken that same focus and customized our trips to provide an unparalleled mix of chic, authentic, epic and that personal touch you won’t get on a tour of 50 people. In addition to a memorable time, you’ll get:
Price and Value
Here at Black & Abroad, we believe an unforgettable travel experience doesn’t have to be expensive; so we continually strive to offer the most competitive prices around. Because we seek to provide a more affordable way to travel, we’re able to deliver the journey of a lifetime without breaking your bank account.
24/7 Client Service
If you’ve got a question or two about a journey – even if you’re currently on a journey – we’re here to help, day or night.
A Different Way to Travel
We encourage you to explore off the beaten path, embrace the culture and immerse yourself in the extraordinary. Our journeys embrace local, authentic moments to bring you face-to-face with the world’s most fascinating cultures, people and experiences. We’ve worked to make sure you get to experience the must-see highlights on your journey and the opportunity to explore the destination according to your own tastes.
WHAT ARE THE AGE RESTRICTIONS FOR A JOURNEY?
Our journeys appeal to a wide range of travelers, most of whom share a lust foradventure and a desire to experience these destinations at a deeper level. To travel with Black & Abroad Journeys, you must be at least 21 years of age at the time of purchase. There are no upper age limits on our travel experiences, however our community of travelers generally fall within the 24-to-39 year-old demographic.
DO THE JOURNEY PACKAGES INCLUDE INTERNATIONAL AIRFARE?
Because our travelers are venturing from all over the world to begin our journeys, it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for the Client Air Quote service when making your booking. We’ll also send tips and sometimes flight deals to all of our confirmed travelers on a Black & Abroad Journey to help get that perfect flight.
Although our prices do not include your flights to and from the start/end destinations, it does include transportation while on your journey, accommodations, most meals, all activities listed on the itinerary, an accompanying professional photographer and moments you’ll only get with a Black & Abroad Journey.
IS AVAILABILITY GUARANTEED WHEN I BOOK ONLINE?
The availability listed on our website is updated every minute however on some journeys we must confirm arrangements with our people on the ground, a process which usually takes no more than twenty-four (24) hours. When you book online, you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed. We strongly recommend that you do not make any other non-refundable travel arrangements until you receive confirmation that your space has been held.
HOW DOES THE PAYMENT PLAN OPTION WORK?
When you purchase a Black & Abroad Journey utilizing our payment plan, a one-time non-refundable deposit is due at the initial purchase to secure your reservation. On the 1st or 15th of every following month (depending upon your initial deposit date), a payment will be due until you’ve satisfied the remaining balance. You just have to be all paid up 3o days ahead of departure!
If your selected journey departs within sixty (60) days, full payment is required. Initial documents will be emailed to you within forty-eight (48) hours of confirming your booking.
I'M A SOLO TRAVELER, HOW ARE THE ROOM ACCOMMODATIONS HANDLED?
Our initial journey pricing is based on a twin share basis and if you are traveling on your own, you will be sharing a room with another Black & Abroad traveler of the same sex. Some journeys may have an optional single supplement available for solo travelers to request their own private suite. The cost and the availability varies by trip, so please refer to each journey summary page for details.
WHO ARE MY JOURNEY COMPANIONS?
For privacy reasons, we cannot provide you with advance details on your traveling companions. In the age of technology, we want to take it back to the analog world where people met for the first time, in person. It's one of the many things that make a Black & Abroad Journey special!
CAN I INVITE MY FRIENDS TO JOIN ME?
Yes! However, part of what’s special about a Black & Abroad Journey is the experience that comes from meeting different people from all walks of life and exploring a new destination together. As such, we have a maximum of two individuals per party. We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience.
Due to our choice to limit the journeys to no more than 14 people, space is limited, and we recommend that groups book at the same time. If one party books separately, we cannot ensure that there will be remaining spaces for an additional person attempting to sign up later. Check individual trip pages for maximum group sizes.
Questions? Email us: firstname.lastname@example.org.
CAN I EXPLORE ON MY OWN WHILE ON A JOURNEY?
Of course! Our itineraries have scheduled free time, allowing you to truly experience a destination at your leisure. While we’ve put together a wonderful travel experience, we understand that you may have your own must-sees and must-dos. We want to make sure you have the freedom to do just that.
WILL A TRIP ITINERARY EVER CHANGE AFTER MY BOOKING?
While we try to stay as close to the schedule as possible, everything on the trip is subject to change due to weather and local factors. We may also make changes, within reason, to the itinerary if we’re able to find a superior experience for the group.
CAN I CANCEL MY BOOKING IF I DECIDE I CANNOT MAKE IT?
When your deposit is made, and we confirm your booking, it is non-refundable (don't worry, we have a 7 day grace period after your initial purchase, should you have to cancel). Our journeys will sell out fast and in order to create something special for the group, we’ll close our booking window. Once we hit the ninety (90) day mark before departure, the details and accommodations are finalized.
We get it, worst case scenarios happen and things pop up unexpectedly. This is why we strongly suggest all travelers on our journeys have the type of trip insurance that covers these sort of things. Because of the nature of organized travel, we do not offer full refunds. If you cancel your journey 90 (ninety) or more days prior to your departure, you’ll be refunded all payments made after your initial deposit. Your deposit can be transferred once to any other Black & Abroad Journey within a year of the departure date of your original trip (if you cancel on trip secured with a transferred deposit, you will forfeit your deposit). If you cancel your booking within sixty (60) days of departure, the penalty is 50% loss, and if you cancel within thirty (30) days, it is 100%. We highly recommend taking out an All-Inclusive Insurance (or “Cancel For Any Reason” Insurance) policy, so you know your investment is secure!
CAN I REJOIN MY ORIGINAL TRIP IF I HAD TO CANCEL?
If you cancel your original trip booking with us, you will only have forty-eight (48) hours to rescind the cancellation before you are not allowed to rejoin that particular journey experience. If your trip is cancelled within thirty (30) days of the trip date, you will have twenty-four 24 hours to rescind the cancellation before you are no longer allowed to participate in the journey experience. As previously mentioned, your original deposit can be transferred to any other Black & Abroad Journey within a year of the departure date of your original trip.
WILL I BE SAFE?
Your safety is our number one concern. Our destination selection process is rigorous and includes site visits and quality checks in advance of the trip to ensure safe conditions for our participants.
WILL I NEED ANY VACCINATIONS?
It's important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. We suggest visiting the U.S. Department of State website (travel.state.gov) for such info, however keep in mind that a website is no substitute for a personal consultation with a qualified medical professional.
ARE THERE ANY INSURANCE REQUIREMENTS?
Yes, travel medical insurance is required. Our minimum insurance policy coverage for medical emergency evacuation and repatriation is USD $200,000. Prior to departure, we will verify that all travelers have the required insurance in place and coverage as per the requirements listed above.
You have the choice to use any travel insurance provider you'd like, as long as you send us proof of insurance at least thirty (30) days before the scheduled departure. Failure to provide accurate proof of insurance prior to attending our journeys will result in reservation cancellation.
WHAT INSURANCE COVERAGE DO YOU RECOMMEND?
We recommend purchasing comprehensive cancel for any reason insurance. Though not required by us, such coverage ensures that you won't need to worry about emergencies that can happen before or during your experience.
*Please note, many comprehensive cancel for any reason insurance plans include medical insurance.
WHO WILL BE MY POINT OF CONTACT AFTER BOOKING?
We have a dedicated Client Care Specialist who will assist you with all of your needs. Please contact us as at email@example.com. We will respond to your inquiry within one business day. Further, once you’re booked you’ll receive email correspondence and other opportunities to connect with your journey team in the time leading up to your departure.
HOW DO YOU SEND OUT TRAVEL DOCUMENTATION?
All documentation is sent electronically via email. Shortly after we receive your payment we will send you your initial confirmation documents. Final documentation will be sent via email no later than two weeks prior to the departure.
DO I NEED A VISA TO TRAVEL ON A BLACK & ABROAD JOURNEY?
It depends. Requirements for travel visas vary widely depending on your nationality and your destination. Although we are unable to arrange visas on your behalf, there are several tools online that will assist in determining whether you are required to obtain a visa, such as https://www.visahq.com. We recommend you look into this early to avoid last minute visa request fees or worse, no visa at all.
CAN I JOIN A BLACK & ABROAD JOURNEY LATE OR LEAVE EARLY?
We want you to be able to fully experience the journey we’ve planned for you, but we understand that life may not allow you to be there for the entire journey. As such, we review each request for a late arrival to determine if we are able to maintain our goal of an unforgettable travel experience. Contact us at firstname.lastname@example.org before booking a journey to inquire further.
It is possible to leave a journey early however you will be responsible for your own arrangements should you have to leave the tour. Due to the nature of the journey experience, price adjustments are not made for late arrival or early departure.
I’LL BE IN THE SAME DESTINATION DURING ONE OF YOUR JOURNEYS, CAN I TAG ALONG?
Our experiences are tailored to foster connections between our intimate group of travelers. As such, we do not allow a la carte experiences for travelers who have not booked the entire journey experience.
IS TIPPING INCLUDE FOR ANY ACTIVITIES THAT WE DO?
Tips are not included in the tour price and tipping is entirely at your discretion.
I STILL HAVE A COUPLE OF QUESTIONS. WHO CAN HELP ME?
We can! Shoot us an email at email@example.com and we’ll answer any question you may have about a Black & Abroad Journey.